Forhold CRM

Forhold CRM brings together your store's Instagram, Facebook, and WhatsApp conversations on a single screen — with the customer's profile on the side and a notification on their mobile phone for each new message. SINGLE INBOX • Direct messages, post comments, and story replies from Instagram, Messenger, and WhatsApp all go to the same inbox. • Notification on your phone when a message arrives in your conversation or without an assigned user. • Each salesperson replies from their own device, without sharing account passwords. • Reply with text, photo, video, audio, or file. • Labels, internal team notes, and completed conversations are kept separate. CUSTOMER FILE • Contact information, labels, sizes, birthdays, and team observations. • Purchases for each customer, when the store integrates with the management system or the online store. • The same person appears together on different channels. SALESPERSON'S DAY • My day: today's contacts — follow-ups, birthdays, and appointments. • Contact and appointment agendas ("notify when the product arrives"). • WhatsApp campaigns, only for those who have authorized receiving them. • Monthly goals per store and per salesperson. IN THE PHYSICAL STORE • Current list: the salesperson's queue at the counter, with rotation. Fair • Who entered, what they were looking for, and why they didn't buy it, for each interaction REPORTS • Inbox, response time, queue, team, sales, and campaigns WHO IT'S FOR Stores with sales teams that serve customers via Instagram and WhatsApp and don't want to miss messages or depend on just one person's cell phone. HOW THE ACCOUNT WORKS This app is for store teams using Forhold CRM: log in with the email or username created by your company manager. The store's networks (Instagram, Facebook, and WhatsApp) are connected by the manager. Internet connection required to function.