1. Cancelling
Open Billing and choose Manage billing, then cancel the subscription. There is nothing to phone or email. After you cancel:
- you are not charged again;
- you keep the paid plan until the end of the month or year you already paid for;
- your account then returns to the free plan. Nothing you saved or track is deleted.
2. No refunds
All payments are final and non-refundable. This applies to monthly and yearly plans, to first payments and to renewals. We do not give refunds or credits for part of a period, for time you did not use the service, or if you forget to cancel before a renewal.
That is why there is a free plan: you can use IndieTower without paying, for as long as you like, and decide on a paid plan only when you are sure. Each plan’s features and price are on the Pricing page.
3. Renewals
Paid plans renew automatically, monthly or yearly, at the price shown at checkout. The next renewal date is on your Billing page. To avoid the next charge, cancel before that date.
4. Billing mistakes
If you were charged by mistake, for example twice for the same period or after you had cancelled, tell us and we will put it right. This policy also does not take away any refund right that the law where you live gives you and that cannot be waived.
5. Questions
Use the Contact page, choose “Billing or cancellation” and write from the email address on your account. We reply within 2 working days. Payments are handled by Dodo Payments, our payment partner, so any correction goes back to the original payment method through them.
6. Free plan
The free plan costs nothing. You can ask us to delete a free account at any time.