RIMS Helpdesk

Key Features • Raise Complaints & Tickets Create a new complaint or support ticket and submit it directly through the app. • Track Ticket Status Stay updated on the progress of your complaints with clear statuses such as Assigned, In Progress, and Completed. • Ticket Assignment Complaints can be assigned to the appropriate team or support staff for action. • Mark & Update Tickets Support staff can update ticket information and mark tasks according to their current status. • In Progress Tracking Easily identify complaints that are currently being worked on. • Completion Management Once an issue has been resolved, the ticket can be marked as Completed. • Centralized Complaint Management Keep complaints and support requests organized in one place. • Easy-to-Use Interface A clean and straightforward interface makes it easy to raise and manage tickets. RIMS Helpdesk helps streamline complaint handling, improve visibility, and make it easier for teams to track support requests from creation to resolution.