Hub Dispatch One

Hub Dispatch One is a field-service management application designed to connect office personnel, dispatchers and technicians through one organized platform. Administrators and authorized dispatchers can create service calls, assign technicians, attach required service forms and monitor each call’s progress. Technicians receive their assigned work directly in the mobile app and can update the call as work progresses. KEY FEATURES • View assigned service calls and schedules • Access customer and service-location information • Review equipment details, model and serial number • Record black-and-white and color meter readings • Update service-call status • Open service addresses in Google Maps • Complete assigned service forms • Save incomplete forms as drafts • Capture customer signatures • Document parts, pricing, notes and service details • Access completed service history Accountability of I.T. Service hours. • Generate and retain completed service documentation • Role-based access for administrators, dispatchers and technicians • Secure separation of each company’s information Hub Dispatch One helps office-equipment service organizations manage their daily field operations while keeping office staff and technicians connected. An authorized Dispatch Hub account may be required to access company information and assigned service calls.