JCS Security Assist

Get clear, practical help with your Hikvision CCTV and Pyronix alarm system from JCS Security Assist. Follow step-by-step guides, identify your equipment and find out what to check when something is not working. You do not need to be a technical expert or create an account to use the guides. • Find troubleshooting guides for supported security systems and connection equipment. • Follow checks at your own pace and return to your saved guide progress. • JCS customers can ask Gracie, our AI assistant, for help with their system and walk through available guides in the conversation. • Review a support request before sending it to JCS. • Read JCS service updates, outage notices and temporary closure announcements. • Choose whether to receive phone notifications. If you are a JCS customer, you can also create a free account and request access to your customer account or property. After JCS checks and approves your request, you can exchange private messages with the team and receive relevant guides and service reminders. The app is free. Customer account access requires JCS approval. Gracie bot and online support features need an internet connection. Gracie bot is an AI assistant and may make mistakes; contact JCS if you are unsure or need an engineer. Do not use the app for emergencies or checks that would put you at risk. JCS Security Assist is provided by JCS (NE) LTD. It is an independent support app and is not affiliated with or endorsed by Hikvision, HiLook, Pyronix or other equipment manufacturers mentioned in its guides.