Vizio - CRM quản lý khách hàng

Vizio helps stores and customer service teams respond to Zalo and Facebook messages directly from their phones, in a shared inbox. No need to open multiple apps, no customer missed. MULTI-CHANNEL SHARED MAILBOX • Group messages from personal Zalo accounts, Zalo OA, and Facebook Fanpages into one list • Filter by channel, quickly find conversations, and see exactly how many unread messages remain • New messages appear instantly, with notifications even when the app is running in the background or closed • Send and receive photos, videos, audio recordings, and attachments • Answer familiar questions with sample messages in just a few taps • Change conversation status so the whole team knows which customers have been processed CUSTOMER AND ORDER MANAGEMENT • Customer profiles linked to conversations, categorized by labels • Create and edit orders directly while chatting with customers • View all orders and product inventory of the store CALL VIA ZALO • Call customers via Zalo from conversations, customer profiles, or call history • Receive incoming Zalo calls with a ringing screen, even when the phone is locked • Calls continue even when the screen is off • Save Call history and recording of results after each call ZALO CONTACTS • View friends, groups, and friend requests for each connected Zalo account • Add friends via phone number with greeting, create new groups CHANNEL AND STAFF MANAGEMENT • Connect personal Zalo accounts using QR code, connect Facebook Fanpage and Zalo OA directly within the app • Monitor the activity status of each channel • Administrators manage staff accounts; each staff member logs in with a separate account and shares a mailbox Vizio is suitable for online stores, small businesses, and sales teams that are serving customers via Zalo and Facebook.