NOM Ticketing

ONM Ticketing is designed to manage and track day-to-day site issues across different regions. The system allows any authorized staff member to raise a ticket whenever a fault or issue is identified and assign it to the appropriate technician, supervisor, or engineer for resolution. Its primary objective is to monitor the entire lifecycle of each ticket— including statuses such as raised, resolved, escalated, closed, and pending—to ensure timely and efficient issue handling. The system also encourages open ticket creation, enabling any user, regardless of hierarchy, to raise a ticket directly to a supervisor or the relevant personnel. In addition, the platform includes overdue ticket tracking and priority assignment features, helping the department handle critical issues more effectively and improve overall response and operational efficiency.