İrensoft Servis Takip

Service Tracking is a work order and workshop management application for technical services. The entire process, from the moment the device enters the workshop until it is delivered to the customer, is recorded in a single log. SERVICE RECORDS • Device acceptance: customer, device, serial number, complaint, and physical condition • Tracking number is automatically generated, label and receipt form are printed • Status flow: received, inspecting, awaiting quote, approved, awaiting parts, in repair, tested, completed, delivered • Every status change is recorded in the logbook; The answer to the question "Why has this device been waiting for three days?" is recorded. • Schedule tracking and alerts for delayed tasks DEVICE AND CUSTOMER HISTORY • Previously reported malfunctions of the same device are shown on a single screen. • All devices, transactions, and balances are displayed on the customer card. PARTS AND STOCK • Parts sent for service are automatically deducted from stock. • Critical stock alerts, warehouse movements, multi-warehouse operation. • Finding products by scanning barcodes and jumping to a record from device label. QUOTE AND INVOICE • One-touch service record to quote, quote to invoice. • Line-by-line discount and VAT, PDF output. • The issued invoice is final; Correction is done with reverse entry CASH AND ACCOUNTING • Cash and bank accounts, collections, expenses, transfers • Check and bill tracking, personnel and payroll records • Current account: customer and supplier balances updated at all times CUSTOMER TRACKING • Your customer can see the status of their device themselves with their tracking number and phone number • Optional SMS notifications REPORTS • Turnover, profit, service load and stock reports; CSV and PDF output TEAM AND AUTHORIZATION • Role-based authorization: technician, front office, accounting • Who does what is recorded To use the application, you need to have an account on servistakip.irensoft.com.