Kuzu Help

Kuzu Help is a mobile app for Android and iPhone that helps people in Bhutan find trusted local workers, such as plumbers, electricians, carpenters, appliance repairers, painters and masons, in their own dzongkhag. Customers choose a service and their dzongkhag, then see a list of workers with their ratings, prices and years of experience, and can show only the workers who are available now. On a worker's page they can read reviews, look at photos of past work, call or WhatsApp the worker directly, send a job request that says what needs doing, where and when, save the worker for later, and leave a review once they have been in touch. Workers sign up, set up a profile with the services they offer and their prices, and upload their CID and a certificate. An admin checks these documents and approves or rejects the worker, and only approved workers are shown to customers. Once approved, workers run everything from their dashboard: they switch their availability on or off, accept or decline job requests, reply to reviews and add up to 12 photos of their work. Admins also read the reports customers send about workers and can deactivate accounts that break the rules. Every important step, such as a new job request, an approval or a new review, sends an in-app notification and, once set up, a push notification to the person's phone, so customers, workers and admins always know what has changed.