Nexlink by Nexspace

Nexlink is the mobile companion for facility operations and helpdesk teams, built to keep support and maintenance tickets moving from raised to resolved. FOR FIELD STAFF • View tickets assigned to you across Active, Partially Closed, Disputed, and Closed lists • Acknowledge new tickets and track full ticket history, location, and category details • Clock in and out with GPS-verified attendance tied to your assigned facility • Start work with before-photos and notes, then submit resolution proof with after-photos • Get real-time push notifications for new tickets and SLA breach alerts FOR HELPDESK MANAGERS & DISPATCHERS • See all tickets across your organization, including Open and Priority queues • Assign and reassign tickets to field staff • Reopen or permanently close tickets • Monitor SLA compliance with live breach indicators KEY FEATURES • Secure sign-in per organization domain, with username/password or OTP • Global search across ticket number, title, description, facility, and location • Photo evidence capture for before/after work verification • Auto-refreshing lists and infinite scroll • Time-ago badges to spot aging tickets at a glance Nexlink helps facility teams close tickets faster, prove work was done, and never miss an SLA.