FOM Order Manager

FOM ORDER MANAGER is the all-in-one mobile companion for Facebook-first shop owners to manage orders, customers, deliveries, and messaging — all from your phone. === KEY FEATURES === ORDER MANAGEMENT - Create, edit, and track orders in real-time - Update order status from New -> Confirmed -> Dispatched -> Delivered - Add notes, track payments, and manage refunds - Generate professional PDF invoices with your branding MESSENGER INTEGRATION - View and respond to customer conversations - Send order updates and delivery notifications - Quick reply templates for common scenarios - Unified inbox for all customer communications DELIVERY TRACKING - Track delivery status in real-time - Assign delivery personnel - Update customers with delivery ETAs - Proof of delivery documentation REPORTS & ANALYTICS - Daily, weekly, and monthly sales summaries - Revenue tracking and trends - Customer insights and repeat buyer metrics - Product performance rankings CUSTOMER MANAGEMENT - Complete customer profiles - Order history and spending patterns - Customer segmentation - Notes and tags for personalization SECURE & PRIVATE - End-to-end encryption for sensitive data - Biometric authentication support - Secure session management - GDPR compliant data handling === FOR SHOP OWNERS === Whether you're running a small Facebook boutique or managing a growing e-commerce operation, FOM Order Manager gives you the tools to streamline your workflow and focus on what matters — your customers. === FOR TEAMS === - Role-based access control (RBAC) - Staff management with permission levels - Real-time sync across devices - Activity logs and audit trails === SUPPORT === Need help? Contact us at support@getfom.com or visit our help center.