Aerotag - Assist360

Deliver faster, more connected hotel service with Assist360, the staff app for AeroTag Assist. Assist360 brings guest orders, service requests, bookings and Smart Check-In into one clear operational workspace. Hotel teams can receive new requests, review details, accept tasks, update progress and manage fulfilment without relying on disconnected channels. GUEST REQUESTS, MADE ACTIONABLE From room service and housekeeping to maintenance, amenities and bookings, Assist360 helps the relevant team see what needs attention. Staff can monitor pending and accepted requests, manage their active work and keep every interaction moving towards completion. SMART CHECK-IN WITH AEROTAG PASSPORT At reception, authorized staff can scan the QR presented by a guest through the AeroTag app. Assist360 securely receives the documents the guest has selected for check-in, helping reduce repetitive paperwork and manual document exchange while creating a smoother arrival experience. KEY CAPABILITIES • Accept guest orders, requests and bookings • View relevant guest and service information • Monitor pending and accepted work • Update task and fulfilment statuses • Coordinate service across hotel departments • Scan AeroTag Passport • Receive guest-shared documents for Smart Check-In • Access received documents according to hotel workflows BUILT AROUND HOTEL OPERATIONS Assist360 creates a clear connection between guest intent and staff action. By centralizing service activity, it helps reduce missed requests, improve accountability and support a more consistent experience across departments. PART OF THE AEROTAG ASSIST ECOSYSTEM Guests interact through AeroTag Assist. Hotel teams respond through Assist360. Together, they create a connected service journey from the initial request or scan to successful fulfilment. Assist360 is designed for authorized hotel employees and requires credentials issued by the hotel or organization.