Masadar Admin

Masadar Admin is the live management dashboard for restaurant managers and supervisors. Monitor tables, service calls, staff performance, and guest feedback — all in one app. KEY FEATURES • Live Dashboard — view today's calls, average response time, SLA rate, active tables, and online staff in real time • Call Management — see pending calls, take them yourself, redirect to staff, cancel, or close tables • SLA Tracking — overdue calls highlighted with color-coded timers and instant alerts • Table Map — monitor empty, occupied, and active-call tables organized by zone • Complaints & Ratings — average rating, unread feedback, and detailed complaint cards • Staff Performance — online staff count, response time, SLA compliance, and active tables per employee • Analytics — daily call charts, peak hours, busiest zone, and top performer • Table Transfer — hand over individual tables or entire zones during shift changes • Role-Based Access — different permission levels for managers, supervisors, and general managers • Settings — configure SLA times, escalation rules, session timeouts, and automation Masadar Admin is the official manager companion app for the Masadar restaurant service platform. Designed for restaurant operations teams in Azerbaijan and beyond. Requires an active Masadar restaurant account. This app is intended for restaurant managers and staff supervisors only.